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EXCHANGE/REFUND POLICY

If you’re not totally obsessed with your Hanloy purchase, return or exchange it within 15 days of purchase. We’ll process your return as soon as we receive it for the purchase amount minus the original shipping charges. Please note it may take up to 3 business days for our team to process your return credit. Credit is processed in the form of store credit. This can be used toward an exchange, or a new order. Store Credit never expires.

  1. When you return your purchase to Hanloy.com by mail within 15 days of the purchase date, you will receive store credit for the amount of the product, minus shipping cost.
  2. We issue store credit only. We do not issue refunds.
  3. Hang tag must be attached, and the item must arrive in the original condition that it was shipped in.
  4. Please use the store credit in one go while placing the order. No new store credit will be issued. 

Here’s how to Return or Exchange your item(s)

  1. Contact our Support team: Support@Hanloy.com
  2. Provide order number and the item you wish to return as well as a short reason for returning it.
  3. As soon as our Returns Team processes it, we will contact you with your store credit code.
  4. Please do put in the note and the shipment copy/bill copy which is there on the parcel. Kindly send the bill copy with the product sent for exchange.

 

CANCELLATIONS POLICY:

If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by contacting us at Support@Hanloy.com. We appreciate if you inform us as soon as possible in case you do not want an order, so that we do not dispatch the order and save on the courier cost and the effort.

  1. If you cancel your order before your product has been dispatched, we will refund the amount in the form of Store credit.
  2. If you cancel your order after your product has been dispatched, we will refund the amount in the form of Store credit minus shipping charges.
  3. The customer agrees not to dispute the decision made by Hanloy and accept The Hanloy’s decision regarding the cancellation.

 

Time: 10:00 AM to 5:00 PM  {Monday to Friday}

Address: D-453, Block D, Sector 7, Dwarka, Delhi 110077